Refund Policy
The policy of CALIBRE PTY LTD is at all times to be fair and equitable to registered students. Applications for refunds can be made to the Director.
Provider Cancellation:
Should the organisation cancel any course/training program, students are entitled to a full refund or transfer funds (course credit) to future training. Where a course credit is chosen by the student they will have a period of 6 months to commence training. If they do not commence training or request a refund during this 6 month period where the college has provided PolicyPolicyto attend the selected course, the course credit will expire and the student will no longer be eligible for a refund.
Student Cancellation:
In the event that the student wishes to cancel their course/training program conditions will apply. Refunds may be negotiated on the basis of personal hardship or sickness upon provision of substantiation of the claim. Students may be eligible for a pro-rata refund which is dependant upon when they informed the college of their intent to cancel in writing. Refund entitlements are calculated from the day the college received the written advice of cancellation and request for refund. The following conditions apply for pro-rata calculations:
- Course deposits are non-refundable under 14 days before course commencement and this amount is not included in the calculation rates for pro-rata refund payments. In the case of confirmation is sent along with Assessment documentation for completion before practical assessment days the student is deemed commenced the course and has 3 months to complete documentation and submit all assessments.
- If a student cancels under 14 days, they may choose to reschedule and all course fees will be held in credit till commencement. Course fees held in credit under these circumstances will expire after 6 months from the original date of enrolment and a refund can not be applied for after the 6 month period.
- Cancellation within 14 – 7 days of date of commencement = 75% refund of the amount paid for the course.
- Cancellation within 6 – day before commencement = 50% refund of the amount paid for the course.
- Cancellation the day of commencement – no pro-rata refund is available. If the student has extenuating circumstances or unforseen circumstances and those can be validated by documented evidence, a course credit may be granted and the student may reschedule to commence on the next scheduled course. Example of suitable evidence may include a medical certificate.
- In the case of RPL Recognition of Prior Learning once payment is made and confirmation is sent along with RPL documentation and web links the student is deemed commenced the course and has 3 months to complete documentation and submit RPL
- Cancellation during the course: no refund is available on the amount paid. The student will be required if they have not yet done so to pay the balance of their course fees for this course.
- Where extenuating or unforeseen circumstances prevent a student from completing a course after commencement, the student may be entitled to a course credit to complete the training missed at the next scheduled course. Documented evidence must be supplied to support the extenuating circumstances i.e. medical certificate. This course credit expires after 6 months unless otherwise advised in writing by the college or the college does not have the same course scheduled within the next 6 month period. In this circumstance the student may apply for a refund on the basis of personal hardship or sickness upon provision of substantiation of the claim. The student may only be eligible for a refund based on the pro-rata attendance of the course, against the remaining balance of the course. Each student will be assessed on their individual circumstances.
- Where a student does not attend a scheduled day or part of the course and can not provide satisfactory evidence as to why they did not attend, the college may charge the student to attend the missed portion of the course.
- Where the account was paid for by a Third Party, the Third Party would be required to request a refund and the refund would be paid to the Third Party not the student.
- Where a Third Party has an account with Security Institute, the course fees must be paid within 30 days from invoice date.
- Where the account was paid by bank transfer the refund will be processed via Bank Transfer into the recipients nominated account.
Fees will be:
- Kept in a separate account with a recognised banking institution
- Accessed on a week-by-week basis only when the service is rendered (commencement of course)
- Not used for any other purpose until clients have commences the program relating to the fees.